Overview
CiteLadder operates CiteLadder, an AEO analysis product. We observe how answer engines describe brands and products, persist raw responses as evidence, and score them with deterministic rules.
This AI Policy summarises how AI systems are involved. It does not replace the Cube27 Privacy Policy (https://www.cube27.com/privacy-policy/) or Terms of Service (https://www.cube27.com/terms-of-service/).
How AI is used
- Answer engines (ChatGPT, Gemini, Claude, and any others you configure) generate responses when you run audits. Those calls use your BYOK credentials where configured.
- Scoring of mentions, citations, and related visibility metrics is deterministic over persisted artifacts — not an LLM judging another model’s answer.
- Optional product features may use models for assistance (for example drafting or research helpers). When they do, we will describe the purpose in-product.
What we do not do
- We do not sell Customer Data.
- We do not use Customer Data to train third-party foundation models.
- We do not fabricate scores when evidence is missing — unavailable metrics render as an em dash.
Human oversight
CiteLadder is a measurement and evidence tool for professional teams. You remain responsible for decisions you make using the outputs. Raw answers and rule versions are available so you can verify scores.
Contact
Questions about this Policy: [email protected].